Priority Discovery Call
Priority Discovery Call
designed for prospective clients who are prepared to discuss their project needs, priorities, and ne
Service Description
The Priority Discovery Call is designed for prospective clients who are prepared to discuss their project needs, priorities, and next steps with intention and clarity. Investment: $25 non-refundable deposit What This Call Is For: • Discussing your project goals, scope, and readiness • Determining whether your project is a good fit for our services • Reviewing realistic timelines, deliverables, and next steps Budget Readiness Requirement: To ensure a productive call, clients must have an agency budget in mind prior to scheduling. • Your agency budget determines the level of strategy, design, development, and support we can provide • Third-party costs such as printing, manufacturing, advertising, logistics, inventory, and outside contractors are not included in our agency rate • Third-party budgets are assessed and planned after agency scope is confirmed • This allows us to build responsibly and avoid over-promising or under-scoping your project Deposit Policy: • The $25 deposit secures your scheduled date and time • If you move forward with booking a service, the deposit is applied toward your project • The deposit is non-refundable and compensates for reserved time Communication & Documentation Policy: To maintain clarity and momentum: • All instructions, directions, edits, and project details must be submitted via email, text, or shared document • Verbal instructions outside of the scheduled call will not be accepted • This ensures accuracy, accountability, and efficient progress between work and life responsibilities Rescheduling Policy: • One complimentary reschedule is permitted with advance notice • Additional reschedules may require an additional fee to protect reserved time This call is best suited for clients who value structured planning, clear communication, and realistic budgeting.
Contact Details
Seattle, WA, USA
info@xclusive-taste.com
Cancellation Policy
Effective Immediately Xclusive Taste provides strategy-led digital services, design execution, brand development, and operational support. All services are documentation-based and scheduled intentionally to protect quality, timelines, and client experience. Booking & Deposits • A non-refundable deposit (30%–50%) is required to reserve any digital service, project start date, or deadline. • Deposits secure priority scheduling and block time on our production calendar. • Remaining balances must be paid according to the agreed payment schedule or before final delivery. Digital Appointment Model Many services operate as digital appointments, meaning clients reserve a deadline date, not hourly labor. Work begins once all required assets, approvals, and payments are received. Early submissions may result in early completion. Client Readiness Clients are responsible for providing: • Final text content (proofread) • High-quality images or assets • Brand colors, fonts, and references • Clear instructions and approvals Delays in submission or feedback will extend timelines. Xclusive Taste is not responsible for delays caused by client readiness. Revisions & Scope • Each service includes a defined number of revisions. • Revisions apply to existing layouts, not new concepts. • Additional revisions or scope changes require additional fees. • New ideas introduced after approval are considered new work. Turnaround Times Turnaround times are estimates and depend on: • Project size and complexity • Client responsiveness • Asset readiness • Revision rounds Rush services may be available for an additional fee. Communication Policy • Documentation-only communication (email, forms, chat portals). • No phone calls, voice notes, or unscheduled meetings. • Strategy sessions must be booked separately. Payments & Late Fees • Payment plans must remain current. • Late payments may pause work immediately. • No files are released until balances are paid in full. No Refund Policy Due to the custom and digital nature of our services: • All sales are final • Deposits are non-refundable • Completed work is non-refundable File Delivery & Ownership • Final files are delivered digitally. • Editable files are only included if stated. • Xclusive Taste retains the right to showcase completed work for portfolio and marketing purposes unless otherwise agreed in writing.