Digital Asset Recovery & File Retrieval Requests

Need previously delivered files from an older project?

We offer structured archive retrieval services for clients who need access to past deliverables, design assets, or archived project files.

Please note: clients are responsible for downloading and securely storing final delivered files upon receipt. Archived retrieval services are available for eligible past projects based on availability.

Standard Turnaround

2–3 business days

Archived File Retrieval Request

8–30 Days After Delivery

$25

Standard File Retrieval

Includes:

✔ Retrieval from 1 original project/archive source

✔ Verification of requested files

✔ Re-delivery of previously delivered final files

✔ Standard turnaround (2–3 business days)

31–89 Days After Delivery

$45

Archive Retrieval

Includes:

✔ Retrieval from 1 archived project source

✔ Administrative lookup & recovery

✔ Re-delivery of previously delivered final files

✔ Standard turnaround (2–3 business days)

90+ Days After Delivery

$65

Deep Archive Retrieval

Includes:

✔ Retrieval from 1 extended archive project source

✔ Deeper administrative archive recovery

✔ Re-delivery of previously delivered final files

✔ Standard turnaround (2–3 business days)

ADD-ON SERVICES

Additional Archive Source

$25 each

Required when requested files come from separate projects, unrelated design sessions, different campaigns, additional Canva boards, or separate deliverable categories.

Examples:

Old flyer campaign + separate label design set

Product labels + postcard project

Multiple unrelated branding deliverables

Separate social media campaign assets

1 original archive source is included with your base retrieval request.

Rush Processing Upgrade

$35

Priority expedited archive retrieval service.

Rush turnaround:

Within 1 business day (subject to availability)

Recommended for urgent file access requests.

File Conversion / Re-Export Service

Starting at $25

For requests requiring additional formatting, exporting, or file preparation beyond simple retrieval.

Examples:

PNG export

transparent background files

PDF conversion

JPG export

print-ready vendor formatting

resized deliverables

alternate file format requests

Pricing varies based on complexity.

IMPORTANT POLICY INFORMATION

Retrieval Services Include:

✔ locating archived previously delivered files

✔ verifying requested deliverables

✔ digital re-delivery of eligible files

Retrieval Services Do NOT Include:

✘ design revisions

✘ recreating missing or deleted work

✘ redesign services

✘ editing existing files

✘ vendor communication

✘ print setup unless purchased separately

✘ editable/source files unless originally included in your purchased package

Client Submission Requirements

Please be prepared to provide:

Full Name

Business Name (if applicable)

Email Address

Approximate Project Date

Original Service Purchased

Requested File Names / Description

Order Number (if available)

Additional project sources (if applicable)

Incomplete requests may delay turnaround.

Archive Availability Disclaimer

Archived file retrieval is based on project availability, file retention status, and recoverability.

While we maintain organized archives where possible, indefinite storage is not guaranteed.