ARCHIVED FILE RETRIEVAL SERVICES
From
$25.00
Excluding Sales Tax
Digital Asset Recovery & File Retrieval Requests
Need previously delivered files from an older project?
We offer structured archive retrieval services for clients who need access to past deliverables, design assets, or archived project files.
Please note: clients are responsible for downloading and securely storing final delivered files upon receipt. Archived retrieval services are available for eligible past projects based on availability.
Standard Turnaround
2–3 business days
Archived File Retrieval Request
8–30 Days After Delivery
$25
Standard File Retrieval
Includes:
✔ Retrieval from 1 original project/archive source
✔ Verification of requested files
✔ Re-delivery of previously delivered final files
✔ Standard turnaround (2–3 business days)
31–89 Days After Delivery
$45
Archive Retrieval
Includes:
✔ Retrieval from 1 archived project source
✔ Administrative lookup & recovery
✔ Re-delivery of previously delivered final files
✔ Standard turnaround (2–3 business days)
90+ Days After Delivery
$65
Deep Archive Retrieval
Includes:
✔ Retrieval from 1 extended archive project source
✔ Deeper administrative archive recovery
✔ Re-delivery of previously delivered final files
✔ Standard turnaround (2–3 business days)
ADD-ON SERVICES
Additional Archive Source
$25 each
Required when requested files come from separate projects, unrelated design sessions, different campaigns, additional Canva boards, or separate deliverable categories.
Examples:
Old flyer campaign + separate label design set
Product labels + postcard project
Multiple unrelated branding deliverables
Separate social media campaign assets
1 original archive source is included with your base retrieval request.
Rush Processing Upgrade
$35
Priority expedited archive retrieval service.
Rush turnaround:
Within 1 business day (subject to availability)
Recommended for urgent file access requests.
File Conversion / Re-Export Service
Starting at $25
For requests requiring additional formatting, exporting, or file preparation beyond simple retrieval.
Examples:
PNG export
transparent background files
PDF conversion
JPG export
print-ready vendor formatting
resized deliverables
alternate file format requests
Pricing varies based on complexity.
IMPORTANT POLICY INFORMATION
Retrieval Services Include:
✔ locating archived previously delivered files
✔ verifying requested deliverables
✔ digital re-delivery of eligible files
Retrieval Services Do NOT Include:
✘ design revisions
✘ recreating missing or deleted work
✘ redesign services
✘ editing existing files
✘ vendor communication
✘ print setup unless purchased separately
✘ editable/source files unless originally included in your purchased package
Client Submission Requirements
Please be prepared to provide:
Full Name
Business Name (if applicable)
Email Address
Approximate Project Date
Original Service Purchased
Requested File Names / Description
Order Number (if available)
Additional project sources (if applicable)
Incomplete requests may delay turnaround.
Archive Availability Disclaimer
Archived file retrieval is based on project availability, file retention status, and recoverability.
While we maintain organized archives where possible, indefinite storage is not guaranteed.
File Type and Description and or color details and sizes.
All Digital Products
All Digital Products
Related Products
30 min
25 US dollars






























































